Last updated: 14 October 2026
These terms apply when you order printing from Ethical Print Co. through our website. Ethical Print Co. is part of Ethical Design Co. By placing an order you agree to these terms, our Refunds and Reprints policy and our Privacy Policy.
Prices and payment
- All prices are in Australian dollars and include GST.
- Delivery to one Australian address is included in the price.
- Online orders are paid in full at checkout by credit or debit card, processed securely by Stripe. We never see or store your full card details.
- Your tax invoice is emailed to you once payment is confirmed.
- Quoted jobs and account customers are invoiced separately under the payment terms on their quote or invoice. See our FAQs for details.
Your artwork
- Artwork must be a press-ready PDF in CMYK, with 3 mm bleed on all sides and trim marks, as described in our artwork setup guide.
- We check that your file is set up correctly for print. We don’t check design, content, spelling or typos – these are your responsibility.
- Files you upload as press-ready are printed as supplied, and no proof is sent.
- If you choose to email your artwork after ordering, production starts once we receive a print-ready file.
- If you choose Fix my artwork ($40 inc GST per print item), we’ll make your file print-ready and email you a digital proof. Production starts once you approve the proof. The fix covers print set-up (such as bleed, trim marks, colour mode and resolution checks), not design or content changes. If your file needs more work than that, we’ll contact you before going ahead.
- You confirm you have the right to reproduce everything in your artwork, including images, logos and text.
Turnaround and delivery
- Please allow at least 7 business days for printing and delivery. Most products print within 3–5 business days.
- Turnaround starts once payment has cleared and we have print-ready (or approved) artwork.
- We’ll email you an estimated delivery date once your job enters production, and again when your order is with the courier.
- We deliver Australia-wide, but not to P.O. boxes. Rural and remote areas can take longer.
- Delivery times are estimates, and courier delays can happen. If your deadline is tight, email support@ethicalprint.co before ordering.
- Need delivery to more than one address? Email support@ethicalprint.co. Each extra location costs $15.
Colour and paper
- Our presses are calibrated to industry colour standards, but colours on screen and from other printers won’t match printed results exactly.
- We print on 100% recycled EcoStar paper. Recycled stock can vary slightly in shade and texture between batches. This is normal and isn’t a print error.
- Printed quantities can vary slightly from the quantity ordered, as is normal in commercial printing.
Changes and cancellations
We schedule orders straight away, so once your job is in production it can’t be changed or cancelled. If we haven’t started production yet (for example, we’re still waiting for your artwork), email support@ethicalprint.co and we’ll do our best to help.
Problems with your order
If your order arrives damaged, or there’s a print or finishing error, please see our Refunds and Reprints policy.
Australian Consumer Law
Nothing in these terms excludes, restricts or changes any rights you have under the Australian Consumer Law or other laws that can’t be excluded.
Contact
Orders and general enquiries: support@ethicalprint.co
Quotes: quotes@ethicalprint.co