Last updated: 14 October 2026
Everything we print is made to order for you, so we can’t accept returns or offer refunds if you change your mind. We do stand behind our work. If something’s not right, we’ll fix it.
If there’s a problem
If your order arrives damaged, or there’s a print or finishing error (for example, it’s trimmed incorrectly, printed on the wrong stock, or the colour is clearly wrong), email support@ethicalprint.co within 7 days of delivery. Please include:
- your order number
- a short description of the problem
- clear photos of the affected items and the packaging
Please keep the printed items until we’ve resolved your claim. We may ask you to return them.
What we’ll do
If the problem is our error or happened in transit, we’ll reprint the affected items at no cost. If a reprint isn’t possible or suitable, we’ll offer a full or partial refund to your original payment method.
What isn’t covered
- Errors in the artwork you supplied, including spelling, content, layout or design errors. Files uploaded as press-ready are printed as supplied.
- Anything you approved on a proof.
- Small variations in colour between your screen and the printed result, or natural shade and texture variation in recycled paper.
- Small quantity variations that are normal in commercial printing.
Cancellations
Once your job is in production it can’t be cancelled. If we haven’t started production yet, email support@ethicalprint.co as soon as possible. If we can cancel, we’ll refund you in full.
Your rights under Australian Consumer Law
Our goods come with guarantees that can’t be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.